Icatu Insurance Launches A.V.I. - Revolutionary Intelligent Assistant Created in Partnership with ED

Ed is pleased to announce that, in partnership with Icatu Seguros, it has developed the A.V.I. (Icatu Virtual Assistant), an intelligent tool that is already transforming the way insurance brokers operate. This exclusive project connects directly to the Broker's House, the insurer's portal for its partner brokers to manage their client portfolios, facilitating quotes and the management of these portfolios with unprecedented agility. Officially launched by Icatu on 08/07/2024, it took 7 weeks from kickoff to operational start.

What is A.V.I.?

A.V.I., an exclusive project by Icatu Seguros, was created using AssistFlow, an innovative product developed by the R&D team at ed. AssistFlow allows the rapid launch of intelligent assistants that can trigger functions and integrate seamlessly with corporate systems, whether modern or legacy. With A.V.I., Icatu is taking customer service to a new level, offering brokers a powerful tool that optimizes work and reduces costs.

Check out the main benefits of A.V.I. and AssistFlow:

• Connection with the Broker's House: A.V.I. integrates directly into the brokers' routine, allowing easy and intuitive interaction through voice commands, images, PDF files, and text;
• Agile launch of intelligent assistants: thanks to AssistFlow, the launch of A.V.I. was quick and efficient, demonstrating the power of integration and customization of this solution;
• Digital transformation and cost reduction: the implementation of A.V.I. through AssistFlow resulted in more agile customer service and a significant reduction in operational expenses.

Media recognition

The launch of A.V.I. is already generating great buzz, with features in outlets like Revista Apólice, O Globo, SeguroCast Community, and a live session on YouTube. This project not only reinforces Icatu's position as a leader in the insurance sector but also highlights Ed's expertise in creating cutting-edge technological solutions.

The future of ed and AssistFlow

With AssistFlow, ed is ready to launch a new era of intelligent assistants in various sectors. The A.V.I. project is just the beginning of a series of innovations that will bring even more efficiency and competitiveness to our clients and partners.